Return, Refund, and Replacement Policy

At GOODIE BASKET – 25 Consumer Goods Trading, we value your satisfaction and want to make sure every purchase meets your expectations.

Returns

• Items may be returned within 7 days of delivery if they are damaged, defective, or incorrect.
• Returned items must be in their original packaging and unused condition.
• Customers must provide proof of purchase and photo/video evidence of the issue.

Replacements

• If an item is found to be damaged, defective, or incorrect upon delivery, we will provide a free replacement of the same product.
• Replacement requests must be reported within 48 hours of receiving the item.

Refunds

• Refunds are issued if a replacement is not possible due to stock unavailability.
• Approved refunds will be processed within 7–10 business days through the original payment method.
• Shipping and handling fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For health and safety reasons, certain goods cannot be returned or refunded unless defective upon delivery. These include:

• Perishable items
• Opened or partially consumed food products
• Personal care items

How to File a Return or Refund Request

To file a return, replacement, or refund request:

Email: goodiebasketPH@outlook.com
Contact Number: +63 960 606 4528

Please include the following details in your request:

• Order number
• Proof of purchase
• Photo or video evidence of the issue

Our Customer Support Team will review your request and respond with the next steps within 24–48 hours.